MEGA is a global technology company focused on security, privacy and performance for storage and sharing since 2013. In 2016, Mega released its Chat end to end encryption product.
After many updates and features added to the Chat product, research through user testings and interviews have been conducted in In Feb/March 2023, in order to receive feedback and identify pain points from users.
1 Product Owner
1 Business Analyst
1 UX/UI Designers
Research / Interview
Design thinking
Wireframes
Prototype
Testing
Acceptence criteria
As a User, I expect to be able to do so easily and quickly.
I also expect the application to provide clear instructions on how to
create a chat group, including information on how to add or remove participants, change the group name and customise group settings.
Comparing to current experience, 1 click allows user to access contacts and settings, then start the conversation.
Comparing to current experience, 1 click allows user to access contacts and settings, then start the conversation.
When tested on "Create a new group chat" task,
instead of clicking on "New Chat’" then "New group chat"
When asked on why they clicked on ‘Add participant’, they said that “New Chat” implied creating a 1:1 chat while being asked to create a “Group Chat“
When tested on "Create a new group chat" task,
instead of clicking on "New Chat’" then "New group chat"
When asked on why they clicked on ‘Add participant’, they said that “New Chat” implied creating a 1:1 chat while being asked to create a “Group Chat“
Do we have to re-invent a Group chat tool ?
“... By leveraging existing mental models, we can create superior user experiences in which the users can focus on their tasks rather than on learning new models.”
Based on Jakob’s Law, I decided to run a competitive analysis on similar desktop/web products : Microsoft Teams, Slack, Telegram and Google chat, and scoped usability, flows, user guidance and user entry...
There were good and bad in every product.
Do we have to re-invent a Group chat tool ?
“... By leveraging existing mental models, we can create superior user experiences in which the users can focus on their tasks rather than on learning new models.”
Based on Jakob’s Law, I decided to run a competitive analysis on similar desktop/web products : Microsoft Teams, Slack, Telegram and Google chat, and scoped usability, flows, user guidance and user entry...
There were good and bad in every product.
Flows
After creating the basic layout and structure of the pages, for both versions and receiving feedback, I refined the wireframes into interactive prototypes that showcase the functionality and user flow of 2 versions of our group chat. These prototypes serve as support for the next steps to determine which design performs better in terms of user engagement and satisfaction.
As we already have an established UI and Design, we set the current baseline result as defined by the research insights, and define conversion goal as per the User story and acceptance criteria. Completion of a group chat + add / remove participants and edit settings.
I kept the main CTA from prototype A " Start New Chat or group " and limit access to settings to right menu as per observation on first testing but transformed it as a main CTA support for Chat settings interface instead of list of shortcuts, and use icons and labels as shortcuts on central interface.
To keep users on track and help localise in their process, I embedded " Add / Remove participants" and " Chat Options " interfaces inside Lightboxes.
Nothing wrong in doing Competitive research, is good way to identify and use exiting flow scheme - ( Jacob's law)
Question the problem in the brief in order to identify the real problem
Providing more options and shortcuts to users can lead to more confusions, curate the interactions.
